D&A Business Solutions Ltd ("we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we look after personal data when you visit dabusinesssolutions.com, contact us, or use our business consultancy and brokerage services.
We are the data controller for your personal data and are registered with the Information Commissioner's Office (ICO) under reference ZA867666.
At a glance
We never sell data
Your details are never sold or rented to anyone.
Only what's needed
We collect just enough to find you the right deal.
Kept secure
Encrypted connections and restricted access by staff.
You're in control
Access, correct or delete your data at any time.
Who We Are
D&A Business Solutions Ltd is a company registered in England & Wales (Company No. 11920067), VAT Registration No. 353841492. We help small and medium-sized UK businesses compare and arrange business utilities, payment services and PDQ machines, telephone and broadband, business banking, insurance and IT services.
Registered Office: 1st Floor, Dover House, 764 Barking Road, London, England, E13 9PJ.
Trading Address: Unit-16 Metloc Business Centre, 37 Victoria Road, Romford, Essex, RM1 2LH.
The Information We Collect
Depending on how you interact with us, we may collect:
- Identity & contact data — your name, job title, business name, email address, phone number and postal address.
- Business data — company number, business type, current suppliers, contract end dates, meter numbers, bills and usage information you share so we can obtain quotes.
- Financial data — bank details or card turnover where needed to arrange payment services, a business bank account or a supplier contract.
- Communications data — messages you send through our forms, by email, phone, SMS or WhatsApp, and notes of our conversations. Calls may be recorded for training and quality purposes.
- Technical data — IP address, browser type, device information and pages visited, collected through cookies and similar technologies (see our Cookie Policy).
- Recruitment data — CVs and information you provide when applying for a job with us.
We do not knowingly collect special category data (such as health or ethnicity). Please don't send it to us.
How We Collect Your Data
- Directly from you — when you fill in a contact, quote or switch/renew form, call us, message us or apply for a job.
- Automatically — when you browse our website, through cookies and similar technologies.
- From third parties — from suppliers we work with, credit reference agencies, and publicly available sources such as Companies House.
How We Use Your Data & Our Lawful Basis
We only use your personal data when the law allows us to. Most commonly:
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and providing quotes | Steps prior to entering a contract; legitimate interests |
| Arranging and managing contracts with suppliers on your behalf | Performance of a contract |
| Contacting you about renewals and better deals | Legitimate interests (you can opt out at any time) |
| Sending marketing by email or SMS | Consent, or the "soft opt-in" for existing customers |
| Recording calls for training, quality and dispute resolution | Legitimate interests |
| Running, securing and improving our website | Legitimate interests; consent for non-essential cookies |
| Meeting legal, regulatory, tax and anti-fraud obligations | Legal obligation |
| Assessing job applications | Steps prior to entering a contract; legitimate interests |
Who We Share Your Data With
We share your data only where necessary, and we require every recipient to respect its security and treat it in line with the law:
- Partner suppliers — energy and water suppliers, payment providers, telecoms providers, banks and insurers, so they can quote for and supply your services.
- Service providers — IT, hosting, email, telephony and form-processing providers (for example, FormSubmit, which delivers website form submissions to our inbox), and our professional advisers.
- Credit reference and fraud prevention agencies — where a supplier requires a credit check.
- Regulators and authorities — such as the ICO, HMRC, the Energy Ombudsman or law enforcement, where required by law.
International Transfers
Some of our service providers may process data outside the UK. Where this happens, we make sure an appropriate safeguard is in place — such as a UK adequacy decision or the ICO-approved International Data Transfer Agreement or Addendum.
How Long We Keep Your Data
We keep personal data only for as long as needed for the purpose we collected it, including any legal, accounting or reporting requirements. As a guide:
- Customer and contract records — for the life of the contract plus 6 years.
- Enquiries that don't lead to a contract — up to 2 years from our last contact.
- Call recordings — up to 2 years, unless needed for a complaint or dispute.
- Unsuccessful job applications — up to 6 months.
How We Keep Your Data Secure
We use appropriate technical and organisational measures to protect your data from being accidentally lost, used, accessed, altered or disclosed without authorisation. These include encrypted (HTTPS) connections, password-protected systems and access limited to staff and partners who need it.
We have procedures to deal with any suspected data breach and will notify you and the ICO where we are legally required to do so.
Your Rights
Under UK data protection law you have the following rights:
To exercise any of these rights, email contactus@dabusinesssolutions.com. There is usually no fee, and we aim to respond within one month. We may need to confirm your identity first.
Marketing
We may send you information about products and services that could save your business money. You can opt out at any time by clicking "unsubscribe" in any email, replying STOP to any SMS, or contacting us directly. Opting out of marketing won't affect messages about services you already have with us.
Cookies
Our website uses cookies and similar technologies. You can find full details — and change your choices at any time — in our Cookie Policy.
Children
Our services are aimed at businesses and are not intended for anyone under 18. We do not knowingly collect data from children.
Third-Party Links
Our website may include links to third-party websites, plug-ins and applications (for example WhatsApp, Google Maps and social media). Clicking those links may allow third parties to collect or share data about you. We don't control these sites and are not responsible for their privacy statements.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the "Last updated" date at the top. Please also let us know if your personal data changes while you're working with us.
Contact Us & Complaints
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: contactus@dabusinesssolutions.com
- Phone: 020 3726 8725
- Post: Data Protection, Unit-16 Metloc Business Centre, 37 Victoria Road, Romford, Essex, RM1 2LH
Questions about your data?
Reach out and a member of our team will get back to you promptly.
